Privacy policy
Last Updated: 19/06/2026
At Indian Handlooms and Textiles ("we," "our," "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or shop on our website, how we use it, and the choices you have. Our website is built and hosted on the Shopify platform, and some of the information you provide is also processed by Shopify as our e-commerce service provider.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you interact with our website:
Information you give us directly:
- Name, email address, phone number, and WhatsApp number
- Shipping and billing address
- Order history and product preferences
- Any information you share with us via email, WhatsApp, call, or contact forms
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on the site, and referring website
- Cart activity and browsing behavior, via cookies and similar technologies
Payment information: We do not store your credit/debit card, UPI, or net banking details on our servers. Payments on our website are processed securely through Easebuzz, our payment gateway partner. Easebuzz collects and processes your payment details directly to complete your transaction, in accordance with its own privacy policy and PCI-DSS security standards. You can review Easebuzz's privacy practices at easebuzz.in.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery
- Communicate with you about your order, including confirmations and tracking updates
- Respond to your questions, sizing queries, or support requests
- Improve our website, products, and customer experience
- Send you updates about new arrivals, offers, or promotions (only if you've opted in)
- Detect and prevent fraud or unauthorized transactions
- Comply with legal and tax obligations, including GST recordkeeping
3. Cookies and Tracking Technologies
Our website uses cookies — small data files stored on your device — to:
- Keep items in your cart as you browse
- Remember your preferences and login details
- Understand how visitors use our website, so we can improve it
- Show you relevant offers and measure the performance of our marketing
Shopify, along with third-party tools we may use (such as Google Analytics or Meta/Facebook Pixel), may also place cookies on your device for these purposes. You can disable cookies through your browser settings, though some features of our website may not work as intended if you do.
4. How We Share Your Information
We do not sell your personal information. We share information only with:
- Shopify, our e-commerce platform provider, which processes data on our behalf to operate the store, checkout, and payments. Shopify's own privacy practices are described at shopify.com/legal/privacy.
- Courier partners (DTDC, Delhivery, India Post) — to deliver your order, we share your name, address, and phone number with the relevant courier.
- Payment processor (Easebuzz) — when you make a payment, your payment details are shared directly with Easebuzz to securely process the transaction. We do not have access to or store your full card, UPI, or bank details.
- Marketing and analytics tools (if applicable), to understand site performance and improve our offerings.
- Government or legal authorities, where required by law, such as for tax, GST, or regulatory compliance.
We do not share your information with any third party for purposes unrelated to running our store and fulfilling your orders.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order processing, customer support, and legal/tax recordkeeping (such as GST-related documentation). Data stored within Shopify's systems is retained in accordance with Shopify's own data retention practices.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or loss. Our website's checkout is secured through Shopify's infrastructure, and payments are processed through Easebuzz, both of which use industry-standard encryption (SSL/TLS) and comply with PCI-DSS for payment data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal information, subject to our legal and tax recordkeeping obligations
- Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Third-Party Links
Our website may contain links to third-party sites, including our social media pages (Instagram, Facebook, YouTube). We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
Indian Handlooms and Textiles
📞 +91 96184 78141 (Call / WhatsApp)
📍 H.No. 1-5/6/1-171/8, Gurudwar Road, Opp. Jagruthi Hospital, Vanastalipuram
🕐 Monday–Saturday, 11:30 AM – 8:00 PM
GSTIN: 36CTXPM8518F2ZY
